Pulling together for collaborative reform
The Consumer Relations Consortium (CRC) is a membership group for larger accounts receivable management firms, creditors, and technology providers. The group is dedicated to engaging in high quality dialogue with regulators, consumer groups and others in an effort to produce common sense solutions that benefit consumers, creditors and servicers.
Our mission is to pursue collaboration among agencies, creditors, technology providers and regulatory agencies to affect reform that is practical, and enhances the consumer experience.
The CRC takes the unique approach of proactive outreach to consumer advocacy groups. We seek to engage in high quality dialogue to bridge the gap of understanding and expectations often present between consumers and collectors, and to give regulators the benefit of hearing this in-depth discussion.
The CRC is open to industry leading and progressive organizations that fall under the CFPB’s definition of "larger market participants" (LMP), as well as creditors who seek a space to delve deeply into the compliance and operational issues associated with collections and agency management.
The member organizations of the CRC have a considerable impact in the debt collection space. Collectively, these firms:
How we Operate
The CRC operates on multiple fronts
A steering committee guides the vision and actions of the CRC
Pamela Baird, Esq. - General Counsel, Continental Service Group, Inc.
Andrew Balthaser - VP Compliance, Expert Global Solutions, Inc.
Tim Bauer - CEO, DCM Services
Andrew Blady – Outside General Counsel, NCB Management Services, Inc.
George Buck - President Emeritus, Frost-Arnett Company
Tim Collins - Chief Compliance Officer, True Accord
Howard Enders - President & Chief Compliance Officer, Phillips & Cohen Assoc., Ltd.
Michael S. Kraft – Outside General Counsel, Credit Control Services, Inc.
Steve Leckerman - Managing Director, Radius Global Solutions
Alicia McKeighan - Chief Compliance Officer, AFNI, Inc.
Michael Meyer - Chief Risk Officer & Chief Security Officer, MRS BPO LLC
John K. Rossman – Attorney, Moss & Barnett
Greg Stevens - Chief Compliance Officer, Central Credit Services
Membership is open to all collection firms that meet the CFPB’s definition of “larger market participant,” that are willing to offer active executive participation, and whose leadership shares the principles outlined above.
Below is a list of current members. We welcome additional members who meet these criteria. If you are interested in joining the membership of the CRC, please submit an inquiry using the form below. We'll follow up with you.
AllianceOne Receivables Management, Inc.*
BCA Financial Services, Inc.
Coast Professional, Inc.
Convergent Outsourcing, Inc.
EGS, an Alorica Company*
Enhanced Recovery Company, LLC
Firstsource Advantage LLC*
FIS-Complete Payment Recovery Services
FMA Alliance, Ltd.
General Service Bureau/Early Out Services
Global Receivables Solutions*
National Enterprise Systems
National Recoveries, Inc.
NCB Management Services, Inc.*
Performant Financial Corporation
Philips & Cohen Associates, Ltd.
Radius Global Solutions
State Collection Service, Inc.
The CCS Companies
The CMI Group
Unifund CCR, LLC
Vital Solutions, Inc.*
Windham Professionals, Inc.
* Founding member