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  • News

    Members of the Consumer Relations Consortium with CFPB Director Kathy Kraninger

    Consumer Relations Consortium members at the Consumer Financial Protection Bureau Debt Collection Town Hall May 8, 2019 - following the industry roundtable discussion with Director Kraninger and other CFPB leaders

     

    (Left to right: Jim Bell, MRS BPO; Leslie Bender, BCA Financial Services; Michael Kraft, The CCS Companies; CFPB Director Kraninger; Stephanie Eidelman, the iA Institute; Ralph Liberio, NCB Management Services)

    Members of the Consumer Relations Consortium at the CFPB's debt collection town hall on May 8, 2019

    Consumer Relations Consortium members at the Consumer Financial Protection Bureau Debt Collection Town Hall May 8, 2019

     

    Stephanie Eidelman, CRC's executive director, was one of three industry representatives on the public panel for the event.

     

    (Left to right: Michael Meyer, MRS BPO; Michael Kraft, The CCS Companies; Leslie Bender, BCA Financial; Ralph Liberio, NCB Management Services; Stephanie Eidelman, the iA Institute; Bob Obringer, Phillips & Cohen; Jim Bell, MRS BPO. Also in attendance were Andrew Blady, NCB Management Services and Joann Needleman, Clark Hill)

  • Press Releases

    June 10, 2021

    Consumer Relations Consortium Submits Comment to California DFPI Regarding Proposed New Rules

    June 2, 2021

    Consumer Relations Consortium Files Amicus Brief in Hunstein

    March 25, 2020

    iA Institute Response to Greater Boston Legal Services Regarding Covid-19 Crisis

    March 24, 2020

    iA Institute Response to Sen. Sherrod Brown Regarding Covid-19 Crisis

    September 19, 2019

    Consumer Relations Consortium Submits Comment to CFPB's NPRM for Debt Collection

    May 20, 2019

    Numeracle and the Consumer Relations Consortium Partner to Study Call Labeling in Collections

    May 9, 2019

    CFPB Hosts Debt Collection Town Hall; CRC Director Stephanie Eidelman Highlights Consumer Authentication Conundrum

    April 9, 2019

    iA Announces its 2019 Innovation Council to Advance the Adoption of Collection Technology

    February 25, 2019

    iA Hosts Candid Dialogue Among Industry, Consumer Groups, Regulators

    November 27, 2018

    CRC Proposes Comprehensive Solution to Consumer-Collector Communications Challenges

    April 30, 2018

    CRC's Innovation Council Recognizes Most Valuable Contributors

    December 5, 2017

    Communicating with Debt Collectors Often Produces Positive Outcomes

    July 18, 2017

    Consumer and Industry Groups Partner for Practical Debt Collection Education

    July 12, 2017

    Consumer Relations Consortium Recognizes Kraft and Rossman with Dedicated Service Awards

    February 7, 2017

    Consumer and Collector Groups Work Together to Offer Spanish Version of Free Consumer Guide to Responding to Legitimate Debt Collectors, Avoiding Scams

    November 21, 2016

    Collection Industry Leader Stephanie Eidelman Honored as a Trailblazer

    August 25, 2016

    Consumer Relations Consortium Welcomes New Members; Continues Discussions with Consumer Groups

    November 18, 2015

    Consumer And Debt Collector Groups Partner To Help Consumers Avoid Scams

    September 1, 2015

    Consumer Relations Consortium Submits Response to CFPB’s RFI on Complaint Data Normalization

    July 10, 2015

    Consumer Relations Consortium Welcomes Frost-Arnett and General Service Bureau

    October 24, 2014

    The Consumer Relations Consortium Welcomes New Members

    August 25, 2014

    Consumer Relations Consortium Proudly Sponsors Consumer Action Awards Event

    March 3, 2014

    Consumer Relations Consortium Submits Comments on the CFPB’s ANPR for Debt Collection After Meeting with Consumer Groups

    December 9, 2013

    ARM Industry Groups Working Feverishly on Unified Response to CFPB

    November 21, 2013

    Consumer Relations Consortium Prepares to Respond to CFPB’s Rulemaking Notice

    October 14, 2013

    ARM Executives Launch Group to Represent Larger Market Participants in Debt Collection

  • Proposals & Publications

    June 2020 - CRC Response to CFPB Federal Consumer Financial Law Taskforce RFI

    CRC response (18 pgs, PDF)

    September 2019 - An Illustrated Consumer Journey that Helps to Demystify Artificial Intelligence in Financial Services

    llustrated brief (12 pgs, PDF)

    November 2018 - CRC Proposal to CFPB to Address Consumer-Collector Communication Challenges

    CRC proposal (18 pgs, PDF)

    July 2018 - CRC Response to CFPB RFI on Consumer Complaints & Inquiries

    CRC response (12 pgs, PDF)

    July 2018 - CRC Response to CFPB RFI on Guidance

    CRC response (56 pgs, PDF)

    April 2018 - CRC Debt Collection Rulemaking Suggestions

    CRC suggestions (15 pgs, PDF)

    March 2017 - CRC Memo Re: Disclosures Regarding Tax Consequences in Debt Collection Communications

    CRC memo (4 pgs, PDF)

    November 2016 - CRC Response to CFPB's SBREFA Outline of Debt Collection Proposals

    CRC response (28 pgs, PDF)

    November 2015 - When a collector calls

    Consumer Action and the CRC have worked together to produce “When a collector calls: An insider’s guide to responding to debt collectors.” Released today, as the FTC holds the third in a series of public “Debt Collection Dialogues,” the free guide helps consumers recognize impostors.

    Download the guide here

    September 2015 - CRC Response to CFPB RFI on Complaint Data Normalization

    CRC response (5 pgs, PDF)

    February 2015 - CRC Request for Clarification of NY Debt Collection Rules

    CRC request (8 pgs, PDF)

    March 2014 - CRC Response to CFPB Advance Notice of Proposed Rulemaking

    CRC response (103 pgs, PDF)

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