News
Consumer Relations Consortium members at the Consumer Financial Protection Bureau Debt Collection Town Hall May 8, 2019 - following the industry roundtable discussion with Director Kraninger and other CFPB leaders
(Left to right: Jim Bell, MRS BPO; Leslie Bender, BCA Financial Services; Michael Kraft, The CCS Companies; CFPB Director Kraninger; Stephanie Eidelman, the iA Institute; Ralph Liberio, NCB Management Services)
Consumer Relations Consortium members at the Consumer Financial Protection Bureau Debt Collection Town Hall May 8, 2019
Stephanie Eidelman, CRC's executive director, was one of three industry representatives on the public panel for the event.
(Left to right: Michael Meyer, MRS BPO; Michael Kraft, The CCS Companies; Leslie Bender, BCA Financial; Ralph Liberio, NCB Management Services; Stephanie Eidelman, the iA Institute; Bob Obringer, Phillips & Cohen; Jim Bell, MRS BPO. Also in attendance were Andrew Blady, NCB Management Services and Joann Needleman, Clark Hill)
Press Releases
February 25, 2019
October 24, 2014
Proposals & Publications
June 2020 - CRC Response to CFPB Federal Consumer Financial Law Taskforce RFI
September 2019 - An Illustrated Consumer Journey that Helps to Demystify Artificial Intelligence in Financial Services
November 2018 - CRC Proposal to CFPB to Address Consumer-Collector Communication Challenges
July 2018 - CRC Response to CFPB RFI on Consumer Complaints & Inquiries
July 2018 - CRC Response to CFPB RFI on Guidance
April 2018 - CRC Debt Collection Rulemaking Suggestions
March 2017 - CRC Memo Re: Disclosures Regarding Tax Consequences in Debt Collection Communications
November 2016 - CRC Response to CFPB's SBREFA Outline of Debt Collection Proposals
November 2015 - When a collector calls
Consumer Action and the CRC have worked together to produce “When a collector calls: An insider’s guide to responding to debt collectors.” Released today, as the FTC holds the third in a series of public “Debt Collection Dialogues,” the free guide helps consumers recognize impostors.
September 2015 - CRC Response to CFPB RFI on Complaint Data Normalization
February 2015 - CRC Request for Clarification of NY Debt Collection Rules
March 2014 - CRC Response to CFPB Advance Notice of Proposed Rulemaking
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