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      Members of the Consumer Relations Consortium with CFPB Director Kathy Kraninger

      Consumer Relations Consortium members at the Consumer Financial Protection Bureau Debt Collection Town Hall May 8, 2019 - following the industry roundtable discussion with Director Kraninger and other CFPB leaders

       

      (Left to right: Jim Bell, MRS BPO; Leslie Bender, BCA Financial Services; Michael Kraft, The CCS Companies; CFPB Director Kraninger; Stephanie Eidelman, the iA Institute; Ralph Liberio, NCB Management Services)

      Members of the Consumer Relations Consortium at the CFPB's debt collection town hall on May 8, 2019

      Consumer Relations Consortium members at the Consumer Financial Protection Bureau Debt Collection Town Hall May 8, 2019

       

      Stephanie Eidelman, CRC's executive director, was one of three industry representatives on the public panel for the event.

       

      (Left to right: Michael Meyer, MRS BPO; Michael Kraft, The CCS Companies; Leslie Bender, BCA Financial; Ralph Liberio, NCB Management Services; Stephanie Eidelman, the iA Institute; Bob Obringer, Phillips & Cohen; Jim Bell, MRS BPO. Also in attendance were Andrew Blady, NCB Management Services and Joann Needleman, Clark Hill)

    • Press Releases

      June 10, 2021

      Consumer Relations Consortium Submits Comment to California DFPI Regarding Proposed New Rules

      June 2, 2021

      Consumer Relations Consortium Files Amicus Brief in Hunstein

      March 25, 2020

      iA Institute Response to Greater Boston Legal Services Regarding Covid-19 Crisis

      March 24, 2020

      iA Institute Response to Sen. Sherrod Brown Regarding Covid-19 Crisis

      September 19, 2019

      Consumer Relations Consortium Submits Comment to CFPB's NPRM for Debt Collection

      May 20, 2019

      Numeracle and the Consumer Relations Consortium Partner to Study Call Labeling in Collections

      May 9, 2019

      CFPB Hosts Debt Collection Town Hall; CRC Director Stephanie Eidelman Highlights Consumer Authentication Conundrum

      April 9, 2019

      iA Announces its 2019 Innovation Council to Advance the Adoption of Collection Technology

      February 25, 2019

      iA Hosts Candid Dialogue Among Industry, Consumer Groups, Regulators

      November 27, 2018

      CRC Proposes Comprehensive Solution to Consumer-Collector Communications Challenges

      April 30, 2018

      CRC's Innovation Council Recognizes Most Valuable Contributors

      December 5, 2017

      Communicating with Debt Collectors Often Produces Positive Outcomes

      July 18, 2017

      Consumer and Industry Groups Partner for Practical Debt Collection Education

      July 12, 2017

      Consumer Relations Consortium Recognizes Kraft and Rossman with Dedicated Service Awards

      February 7, 2017

      Consumer and Collector Groups Work Together to Offer Spanish Version of Free Consumer Guide to Responding to Legitimate Debt Collectors, Avoiding Scams

      November 21, 2016

      Collection Industry Leader Stephanie Eidelman Honored as a Trailblazer

      August 25, 2016

      Consumer Relations Consortium Welcomes New Members; Continues Discussions with Consumer Groups

      November 18, 2015

      Consumer And Debt Collector Groups Partner To Help Consumers Avoid Scams

      September 1, 2015

      Consumer Relations Consortium Submits Response to CFPB’s RFI on Complaint Data Normalization

      July 10, 2015

      Consumer Relations Consortium Welcomes Frost-Arnett and General Service Bureau

      October 24, 2014

      The Consumer Relations Consortium Welcomes New Members

      August 25, 2014

      Consumer Relations Consortium Proudly Sponsors Consumer Action Awards Event

      March 3, 2014

      Consumer Relations Consortium Submits Comments on the CFPB’s ANPR for Debt Collection After Meeting with Consumer Groups

      December 9, 2013

      ARM Industry Groups Working Feverishly on Unified Response to CFPB

      November 21, 2013

      Consumer Relations Consortium Prepares to Respond to CFPB’s Rulemaking Notice

      October 14, 2013

      ARM Executives Launch Group to Represent Larger Market Participants in Debt Collection

    • Proposals & Publications

      June 2020 - CRC Response to CFPB Federal Consumer Financial Law Taskforce RFI

      CRC response (18 pgs, PDF)

      September 2019 - An Illustrated Consumer Journey that Helps to Demystify Artificial Intelligence in Financial Services

      llustrated brief (12 pgs, PDF)

      November 2018 - CRC Proposal to CFPB to Address Consumer-Collector Communication Challenges

      CRC proposal (18 pgs, PDF)

      July 2018 - CRC Response to CFPB RFI on Consumer Complaints & Inquiries

      CRC response (12 pgs, PDF)

      July 2018 - CRC Response to CFPB RFI on Guidance

      CRC response (56 pgs, PDF)

      April 2018 - CRC Debt Collection Rulemaking Suggestions

      CRC suggestions (15 pgs, PDF)

      March 2017 - CRC Memo Re: Disclosures Regarding Tax Consequences in Debt Collection Communications

      CRC memo (4 pgs, PDF)

      November 2016 - CRC Response to CFPB's SBREFA Outline of Debt Collection Proposals

      CRC response (28 pgs, PDF)

      November 2015 - When a collector calls

      Consumer Action and the CRC have worked together to produce “When a collector calls: An insider’s guide to responding to debt collectors.” Released today, as the FTC holds the third in a series of public “Debt Collection Dialogues,” the free guide helps consumers recognize impostors.

      Download the guide here

      September 2015 - CRC Response to CFPB RFI on Complaint Data Normalization

      CRC response (5 pgs, PDF)

      February 2015 - CRC Request for Clarification of NY Debt Collection Rules

      CRC request (8 pgs, PDF)

      March 2014 - CRC Response to CFPB Advance Notice of Proposed Rulemaking

      CRC response (103 pgs, PDF)

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