News & Proposals - Consumer Relations Consortium

News

February 25, 2019
insideARM Hosts Candid Dialogue Among Industry, Consumer Groups, Regulators
November 27, 2018
CRC Proposes Comprehensive Solution to Consumer-Collector Communications Challenges
July 9, 2018
CRC Urges BCFP to Issue Guidance, Provide Clarity
April 30, 2018
CRC's Innovation Council Recognizes Most Valuable Contributors
December 5, 2017
C ommunicating with Debt Collectors Often Produces Positive Outcomes
July 18, 2017
Consumer and Industry Groups Partner for Practical Debt Collection Education
July 12, 2017
Consumer Relations Consortium Recognizes Kraft and Rossman with Dedicated Service Awards
February 7, 2017
Consumer and Collector Groups Work Together to Offer Spanish Version of Free Consumer Guide to Responding to Legitimate Debt Collectors, Avoiding Scams
November 21, 2016
Collection Industry Leader Stephanie Eidelman Honored as a Trailblazer
August 25, 2016
Consumer Relations Consortium Welcomes New Members; Continues Discussions with Consumer Groups
November 18, 2015
Consumer And Debt Collector Groups Partner To Help Consumers Avoid Scams
September 1, 2015
Consumer Relations Consortium Submits Response to CFPB’s RFI on Complaint Data Normalization
July 10, 2015
Consumer Relations Consortium Welcomes Frost-Arnett and General Service Bureau
October 24, 2014
T he Consumer Relations Consortium Welcomes New Members
August 25, 2014
Consumer Relations Consortium Proudly Sponsors Consumer Action Awards Event
March 3, 2014
Consumer Relations Consortium Submits Comments on the CFPB’s ANPR for Debt Collection After Meeting with Consumer Groups
December 9, 2013
ARM Industry Groups Working Feverishly on Unified Response to CFPB
November 21, 2013
Consumer Relations Consortium Prepares to Respond to CFPB’s Rulemaking Notice
October 14, 2013
ARM Executives Launch Group to Represent Larger Market Participants in Debt Collection
Proposals & Publications

November 2018 - CRC Proposal to CFPB to Address Consumer-Collector Communication Challenges
CRC proposal (18 pgs, PDF)
July 2018 - CRC Response to CFPB RFI on Consumer Complaints & Inquiries
CRC response (12 pgs, PDF)
July 2018 - CRC Response to CFPB RFI on Guidance
CRC response (56 pgs, PDF)
April 2018 - CRC Debt Collection Rulemaking Suggestions
CRC suggestions (15 pgs, PDF)
March 2017 - CRC Memo Re: Disclosures Regarding Tax Consequences in Debt Collection Communications
CRC memo (4 pgs, PDF)
November 2016 - CRC Response to CFPB's SBREFA Outline of Debt Collection Proposals
CRC response (28 pgs, PDF)
November 2015 - "When a collector calls"
Consumer Action and the CRC have worked together to produce “When a collector calls: An insider’s guide to responding to debt collectors.” Released today, as the FTC holds the third in a series of public “Debt Collection Dialogues,” the free guide helps consumers recognize impostors. Download the guide here
September 2015 - CRC Response to CFPB RFI on Complaint Data Normalization
CRC response (5 pgs, PDF)
February 2015 - CRC Request for Clarification of NY Debt Collection Rules
CRC request (8 pgs, PDF)
March 2014 - CRC Response to CFPB Advance Notice of Proposed Rulemaking
CRC response (103 pgs, PDF)