A Voice for
Collecting the right debt, from the right consumer, the right way
The Consumer Relations Consortium (CRC) is a group of more than 25 Larger Market Participants in the debt collection industry who proactively engage with regulators and consumer advocacy groups to bridge the gap of understanding and expectations often present between consumers and collectors.
The CRC was formed by a group of industry executives who believe that a reasonable and knowledgeable voice is needed to address both issues and solutions in the collection industry. We firmly believe that communication – “relations” – is the key to respectful resolution of a consumer’s financial situation.
Our mission is to collaborate with regulatory agencies to affect change resulting in industry reform that not only provides the best level of service to consumers but also ensures the critical role collections plays in the economic cycle survives, and allows product and service providers to continue to make affordable credit available to the Consumer.
The CRC brings a unique approach to the marketplace by proactively engaging with consumer advocacy groups to bridge the gap of understanding and expectations often present between consumers and collectors. We believe that there is a true common interest among all constituents in the debt collection space; our work will yield solutions to issues that impact the ultimate stakeholder, the Consumer.
Progressive Thought Leaders
The CRC is open to industry leading and progressive organizations that fall under the Consumer Financial Protection Bureau’s definition of "larger market participants" (LMP). While industry associations have been actively engaged in this area, the LMPs collectively have the reach and resources to champion customer-centric solutions. Our client footprint, volume of accounts serviced, and ability to affect meaningful change were paramount in creating the CRC. The CRC will seek to collaborate with industry associations and work to create a catalyst for change.
The member organizations of the CRC have a considerable impact in the debt collection space. Collectively, these firms:
Every stakeholder in the debt collection space has their own special interests. The CRC is a unique assembly of leaders that have a passion for fair, respectful, and progressive collaboration to address what is not working, and dispel misconceptions that persist in the debt collections space. We believe communication is the foundation for reform and ultimately success.
How We Operate
The CRC operates on multiple fronts:
An Executive Steering Committee directs the vision and actions of the CRC to engage the various government agencies and consumer advocacy organizations that ensure collectors pursue consumer debt obligations in the professional manner that every consumer deserves. Current members of the Steering Committee:
Marcelo Aita – President & CEO, NCB Management Services, Inc.
Pamela Baird, Esq. - General Counsel, Continental Service Group, Inc.
Andrew Balthaser - VP Compliance, Expert Global Solutions, Inc.
Tim Bauer - President, The iA Institute
Leslie Bender - VP Risk Management & General Counsel, ARS National
George Buck - President, Frost-Arnett Company
David Cherner - Chief Compliance Officer, Northland Group
Timothy Collins - General Counsel and Chief Ethics & Compliance Officer
Bob Deter - VP Compliance, National Enterprise Systems
Stephanie Eidelman – CEO, The iA Institute
Michael Frost - Chief Legal Officer & General Counsel, CBE Companies
Michael S. Kraft – Outside General Counsel, Credit Control Services, Inc.
Michael Meyer - Chief Risk Officer & Chief Security Officer, MRS BPO LLC
John K. Rossman – Attorney, Moss & Barnett
Membership is open to all collection firms that meet the CFPB’s definition of “larger market participant,” that are willing to offer active executive participation, and whose leadership shares the principles outlined in the CRC’s Mission Statement.
We welcome additional members who meet these criteria. If you are interested in joining the membership of the CRC, please submit an inquiry to email@example.com and we’ll follow up shortly.
Current members include:
AllianceOne Receivables Management, Inc.*
Cavalry Portfolio Services LLC
Coast Professional, Inc.
Convergent Outsourcing, Inc.
Expert Global Systems
Firstsource Advantage LLC*
FIS-Complete Payment Recovery Services
FMA Alliance, Ltd.
General Service Bureau/Early Out Services
Global Receivables Solutions, Inc.*
National Enterprise Systems
NCB Management Services, Inc.*
State Collection Service, Inc.
The CCS Companies
Transworld Systems, Inc.*
Unifund CCR, LLC
Vital Solutions, Inc.*
Windham Professionals, Inc.
* Founding member
November 18, 2015
Consumer Action and the Consumer Relations Consortium have worked together to produce “When a collector calls: An insider’s guide to responding to debt collectors.” Released today, as the FTC holds the third in a series of public “Debt Collection Dialogues,” the free guide helps consumers to recognize impostors. Download the guide here.