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AboutNews & ProposalsMembershipLegal Advisory BoardImpactContact
AboutNews & ProposalsMembershipLegal Advisory BoardImpactContact
AboutNews & ProposalsMembershipLegal Advisory BoardImpactContact
Members log in
  • Consumer Relations Consortium logo

    This is your seat at the table.

    The Consumer Relations Consortium is a membership group for forward-thinking organizations that wish to influence the direction of collections compliance, legal strategy, and regulatory policy.

    Interested in the CRC?
  • Practical Collaboration

    The CRC creates the conditions for collaboration among industry stakeholders to advance reform and best practices that are practical, and enhance the consumer experience.

  • Proactive Outreach

    The CRC takes the unique approach of proactive outreach to consumer groups. We engage in high-quality dialogue to get beyond talking points and bridge the gap of understanding between consumers and collectors, and to give regulators the benefit of hearing this in-depth discussion.

  • Progressive Members

    The CRC attracts progressive accounts receivable organizations with revenues of at least $10 million; creditors who seek a space to delve deeply into the compliance and regulatory issues associated with collections and agency management; and technology firms that are prepared to engage at the senior executive level (non-sales) to advance collaborative solutions for the industry.

    CRC member organizations have a considerable impact on the consumer debt space. Collectively, we represent or serve the largest U.S. financial institutions and consumer lenders, healthcare organizations, telecom providers, and other creditors. We are on the front lines of consumer communication, initiating millions of contacts every month.

  • Consumer Relations Consortium logo

    This is a very tight, well-informed group, willing to share information and work together to truly impact our industry. The group's size keeps it nimble, and frequent interactions with regulators enable members to propose actual solutions to shared concerns. This is what keeps my organization involved and coming back!

    Trudy Weiss Craig - General Counsel, Unifund CCR

    Consumer Relations Consortium logo

    Year after year, I’ve found the CRC meetings in Washington, D.C. to be a great investment of my time. I really appreciate the direct engagement with regulators, as well as the friendships I’ve developed with the leadership of other large market participant companies. I sincerely appreciate all you’ve done to keep the content of these meetings meaningful.

    Eric Pittman - President, Vital Solutions Inc.

    Consumer Relations Consortium logo

    It was fantastic to be back. Having been away from the CRC for a period of time, I was struck by both the growth of the group, and the level of engagement. The increase in membership is impressive, yet the CRC has maintained its identity as a grassroots organization of people and companies committed to dialog on the issues that matter to all participants – agencies, tech companies, debt buyers, attorneys, and most importantly, consumers.

    Tim Stapleford - President & CEO, Spring Oaks Capital

  • How We Operate

    In-person Meetings

    Members meet twice/year in Washington, D.C. to engage with external stakeholders and to engage in working sessions that advance member companies and the industry.

     

    2023 schedule:

    June 7-8

    Nov. 9-10

    Steering Committee

    The steering committee meets on a bi-weekly basis to provide input regarding outreach to consumer groups and regulators, and to discuss research and proposals regarding relevant legal and compliance matters.

    Working Groups

    Focused working groups come together as needed to advance our various initiatives such as data privacy or our commenting on proposed federal or state regulation.

    Peer Groups

    These functional groups meet regularly to build relationships and share current challenges:

    • Compliance/legal (every 2 weeks)
    • CEOs/presidents (monthly)
    • IT leaders (bi-monthly)

    Engagement with Regulators

    Ongoing engagement with state and federal regulators allow us to provide perspective, expertise, and specific/practical recommendations for further consideration or implementation.

    Engagement with consumer groups

    Ongoing engagement with consumer groups and others help us to encourage a deeper mutual understanding and to create the conditions for productive discussion and compromise.

  • Leadership

    A Regulatory Steering Committee guides the advocacy vision and actions of the CRC

    Committee Members:

    Rozanne Anderson - Finvi

    John Bedard - The Bedard Law Group

    Lance Black - Radius Global Solutions

    Andrew Blady – Spring Oaks Capital

    Trudy Weiss Craig - Unifund

    Amir Erez - Cedar Financial

    Martha Hanson - DCM Services

    Stefanie Jackman, Troutman Pepper

    Jessica Kagansky - Crown Asset Management

    Jessica Klander, Bassford Remele

     

    Kelly Knepper-Stephens - True Accord

    Michael Kraft - The CCS Companies

    Ralph Liberio - NCB Management Services

    Joann Needleman - Clark Hill

    Robert Obringer - Phillips & Cohen Assoc.

    Abigail Pressler - Ballard Spahr

    John Rossman, Moss & Barnett

    Lisa Saidel- MRS BPO

    Jim Schultz - Sessions, Israel & Shartle

    Steve Wilansky - Attunely

     

     

    Chair:

    Missy Meggison - The iA Institute

  • CRC meetings are engaging and interactive working sessions

    If you want parties, head to Vegas. If you want to work with forward-thinking peers to advance the industry, come to Washington.

    Photo of a smiling businessman wearing a blue shirt talking with a woman
    Photo of about 40 business people at tables engaged in conversation
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    Photo of a man and woman in deep thought at a business meeting
    Business woman making a point at a table discussion
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    Two business women conferring about a report
    Business men having coffee and talking
    Woman smiling
    Man smiling and listening to a presentation
    Business man posing with award he was just given by the woman standing next to him
    Facilitator talking with a table of discussion participants
    Man in a suit making a point
    Woman enjoying a conversation
    Man wearing a sweater engaged in discussion at a table
    Photo of 4 business people who just won an award, along with the presenter
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© 2022 The iA Institute and insideARM LLC, a certified Woman-Owned Business (by NWBOC)

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