• Engage with regulators.

    Collaborate with your peers.

    Evolve your strategies & technologies.

    The Consumer Relations Consortium is the most sophisticated, forward-thinking membership group in the ARM industry.

  • Who should apply?

    Membership is open to the following types of companies:

    • Debt Collection Agencies (First & Third Party) and Debt Buyers (Passive & Active) who want to stay ahead of the curve when it comes to new regulations and strategies.

    • Collection & Recovery Professionals at Lenders & Creditors who want to know what their vendors should be doing and who want to stay on trend when it comes to collections performance.

    • Technology vendors who support the ARM industry and want to understand what their clients need.

    • Consulting Firms involved in the first- and third-party debt collection industry.

  • The Consumer Relations Consortium Difference


    You drive the agenda. You engage with the regulators and consumer advocates.

    No board. No barriers.


    Stay on par with your peers. The most sophisticated companies in the ARM industry are involved with the CRC. Benchmark your company's compliance, operations, and technology against those companies.


    Get direct access to regulators and consumer advocates in small group settings. Find out what they are thinking, and work with your peers to influence their plans.


    You help create industry-wide guidelines to solve major challenges. Your company is associated with insideARM and the iA brand - one of the most trusted in the industry.

  • Member Benefits

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    In-person Meetings

    Twice a year in Arlington, VA, gather with the best minds in the ARM industry, regulators, and the iA team for intense discussions and debates about regulations, compliance & strategy.

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    Virtual Engagement

    • Bi-weekly compliance & regulatory peer calls.
    • Bi-weekly strategy & operations steering calls.
    • Monthly IT leader peer calls.
    • Ad-hoc working groups that cover topics like servicing small dollar debt.
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    Legal Advisory Board

    Learn key facts and gain insight about pending litigation and regulations from the brightest legal minds in consumer finance law.

  • Pricing & Details


    Take your seat at the table. Connect with an exclusive group of debt collection industry

    leaders to advance your organization and the industry.

    Agencies & Debt Buyers

    Creditors & Lenders


    Consulting Firms


    Technology Providers


    Reduced membership fee available for early stage companies

  • For pricing or other questions,

    contact Alex Glass at aglass@roundtables.us