The Consumer Relations Consortium is a membership group for forward-thinking organizations that wish to influence the direction of collections compliance, legal strategy, and regulatory policy.
The CRC creates the conditions for collaboration among industry stakeholders to advance reform and best practices that are practical, and enhance the consumer experience.
The CRC takes the unique approach of proactive outreach to consumer groups. We engage in high-quality dialogue to get beyond talking points and bridge the gap of understanding between consumers and collectors, and to give regulators the benefit of hearing this in-depth discussion.
The CRC attracts progressive accounts receivable organizations with revenues of at least $10 million; creditors who seek a space to delve deeply into the compliance and regulatory issues associated with collections and agency management; and technology firms that are prepared to engage at the senior executive level (non-sales) to advance collaborative solutions for the industry.
CRC member organizations have a considerable impact on the consumer debt space. Collectively, we represent or serve the largest U.S. financial institutions and consumer lenders, healthcare organizations, telecom providers, and other creditors. We are on the front lines of consumer communication, initiating millions of contacts every month.
How We Operate
Members meet twice/year in Washington, D.C. to engage with external stakeholders and to engage in working sessions that advance member companies and the industry.
The steering committee meets on a weekly basis to provide input regarding outreach to consumer groups and regulators, and to discuss research and proposals regarding relevant legal and compliance matters.
Focused working groups come together as needed to advance our various initiatives such as data privacy or our commenting on proposed federal or state regulation.
These functional groups meet regularly to build relationships and share current challenges:
IT leaders (bi-monthly)
Engagement with Regulators
Ongoing engagement with state and federal regulators allow us to provide perspective, expertise, and specific/practical recommendations for further consideration or implementation.
Engagement with consumer groups
Ongoing engagement with consumer groups and others help us to encourage a deeper mutual understanding and to create the conditions for productive discussion and compromise.
CRC meetings are engaging and interactive working sessions
If you want parties, head to Vegas. If you want to work with forward-thinking peers to advance the industry, come to Washington.