• Pulling together for collaborative reform

  • The Consumer Relations Consortium (CRC) is a membership group for larger accounts receivable management firms, creditors, and technology providers. The group is dedicated to engaging in high quality dialogue with regulators, consumer groups and others in an effort to produce common sense solutions that benefit consumers, creditors and servicers.



    • Practical Collaboration

      Our mission is to pursue collaboration among agencies, creditors, technology providers and regulatory agencies to affect reform that is practical, and enhances the consumer experience.



      The CRC takes the unique approach of proactive outreach to consumer advocacy groups. We seek to engage in high quality dialogue to bridge the gap of understanding and expectations often present between consumers and collectors, and to give regulators the benefit of hearing this in-depth discussion.

      Progressive Leadership

      The CRC is open to industry leading and progressive organizations that fall under the CFPB’s definition of "larger market participants" (LMP), as well as creditors who seek a space to delve deeply into the compliance and operational issues associated with collections and agency management.



      The member organizations of the CRC have a considerable impact in the debt collection space. Collectively, these firms:

      • serve the largest financial institutions and consumer lenders in the country
      • service every major asset class in the industry including
      • initiate millions of communications to consumers every month
    • How we Operate

      The CRC operates on multiple fronts

      • Weekly meetings among a Steering Committee of members to coordinate outreach to consumer groups and regulators, to discuss strategic direction of the group, and to address current issues requiring member input.
      • Regular member email updates to inform about the latest progress and activity, as well as to gather member input on specific topics.
      • Bi-monthly calls among technology leaders of member companies to problem solve and discuss best practices.
      • In-person meetings with senior executives of all members three times/year to engage with consumer groups, regulators, and others; to share operational issues and best practices; to hold Innovation Council sessions; and to prioritize future focus and activities for the group.
      • Regular meetings and discussions with various government agencies to provide perspective, expertise, and practical, data-driven, recommendations for further consideration or implementation.
      • Regular outreach to consumer groups, think tanks, and others to encourage a deeper mutual understanding and create the conditions for productive discussion and data-driven compromise.
    • Membership

      Membership is open to creditors and to all collection firms that meet the CFPB’s definition of “larger market participant,” that are willing to offer active executive participation, and whose leadership shares the principles outlined above.

      Below is a list of current members. We welcome additional members who meet these criteria. If you are interested in joining the membership of the CRC, please submit an inquiry using the form below. We'll follow up with you.

      Afni, Inc.

      AllianceOne Receivables Management, Inc.*

      American First Finance

      ARS National

      BCA Financial Services, Inc.

      Citizens Bank

      Coast Professional, Inc.


      Convergent Outsourcing, Inc.

      EOS CCA*

      EGS, an Alorica Company*

      Enhanced Recovery Company, LLC

      Firstsource Advantage LLC*

      FIS-Complete Payment Recovery Services

      FMA Alliance, Ltd.

      Frost-Arnett Company

      General Service Bureau/Early Out Services

      Global Receivables Solutions*

      GM Financial

      Hunter Warfield


      MRS BPO

      National Enterprise Systems

      National Recoveries, Inc.

      NCB Management Services, Inc.*

      Northland Group

      Performant Financial Corporation

      Philips & Cohen Associates, Ltd.


      Radius Global Solutions

      Social Finance (SoFi)

      State Collection Service, Inc.


      The CCS Companies

      The CMI Group

      Unifund CCR, LLC

      Vital Solutions, Inc.*

      Windham Professionals, Inc.


      * Founding member


      Want to see your firm on this list?

      Let us know. We'd love to talk.